FamHQ
1. Who we are and what this covers
FamHQ ("FamHQ," "we," "us") makes a family organization app for shared calendars, chores, lists, meals, recipes, trips, goals and household records. This policy covers:
- FamHQ Hosted, the subscription service at
app.famhqapp.com, which we run for you. - This website,
famhqapp.com.
If you run the open-source FamHQ software on your own hardware ("self-hosted"), we never receive your household's data. Section 12 explains how that works.
2. Information we collect
Account information
When you create an account we collect your name, email address and sign-in details. If you sign in with Google, we receive the basic profile information described in Section 3. Passwords are handled by our authentication provider, and we never see or store them.
Household content
This is what you and your family add to FamHQ: member profiles and colors, calendar events, chores and points, lists, meal plans, recipes, trips, goals, baby-tracker logs, notes and photos. Household content is visible to the members of your household. You decide what goes in it, and you're responsible for having permission to add information about the people in your household.
Billing information
Payments are processed by Stripe. We receive your subscription status, plan, billing email and the last four digits and brand of your card. We never receive or store full card numbers.
Location you provide
If you set a location for the weather widget, we store it and send its coordinates to our weather provider to fetch forecasts. If you search for places while planning a trip, we send your search text to Google Places. We don't track your device's location.
Technical and diagnostic information
Like most online services, our servers log IP addresses, browser type, timestamps and the requests made, to keep the service secure and working. When something breaks, we send an error report to our error-monitoring provider. Error reports are scrubbed of personal details before they leave your browser or our servers, and we don't use session recording.
Waitlist
If you join the waitlist on this website, we store your email address and the date you joined, with our hosting provider Cloudflare. We use it only to email you when FamHQ Hosted opens, and we don't share it. We delete the list once we've sent that email, or sooner if you ask.
Messages to us
If you email support, we keep that conversation so we can help you.
3. Google user data
FamHQ lets you use your Google account in two optional ways. Each one asks for its own permissions, and we request each permission only when you choose the feature that needs it.
Sign in with Google
If you choose "Continue with Google," Google shares the following with us:
| Permission (scope) | What we receive | Why |
|---|---|---|
openid | A unique Google account identifier | To recognize you each time you sign in |
email | Your email address and whether it's verified | To create your account and contact you about it |
profile | Your name and profile picture | To fill in your FamHQ profile, which you can change |
Google Calendar sync
If you turn on Google Calendar sync in Settings, we ask for these additional permissions:
| What it lets FamHQ do | Why |
|---|---|
https://www.googleapis.com/auth/calendar.calendarlist.readonly | |
| See the list of calendars in your Google account | So you can pick which calendars to sync. We don't sync any calendar you don't pick. |
https://www.googleapis.com/auth/calendar.events | |
| Read events on the calendars you pick, and create, update or delete events | To show your chosen Google events in the FamHQ calendar, and to let you manage them from FamHQ. When you create, edit or delete an event on a synced Google calendar in FamHQ, we make the same change in Google Calendar. If you turn on "Send FamHQ events to Google," we also add and update the events you create in FamHQ. We only change Google events when you ask us to, and only on calendars you picked. |
From the calendars you pick, we store each event's title, time, time zone, location, description, recurrence and attendee response status, so they can appear alongside your family's other events. We also store the access tokens Google gives us, so sync can run in the background. Tokens are encrypted before they're saved.
How we use Google user data
- We use it only to provide and improve the features you turned on: signing in, and showing and syncing your chosen calendars in FamHQ.
- Synced events are visible to the members of your FamHQ household, the same as any other household event, but only you can change or delete them. Pick only calendars you're comfortable sharing with your household.
- We don't use Google user data for advertising, and we don't sell it, including to data brokers or information resellers.
- We don't use Google user data to determine creditworthiness or for lending.
- We don't use Google user data to develop, improve or train generalized AI or machine-learning models.
- We don't transfer Google user data to others except as needed to provide the features you use (for example, storing it with our hosting and database providers), to comply with the law, or as part of a merger or acquisition with notice to you.
- Our staff don't read your Google data unless you ask us to (for example, to troubleshoot sync), it's needed for security (such as investigating abuse), or the law requires it.
If you use the optional AI assistant and ask it about your schedule, the relevant events, including synced Google events, are sent to our AI provider to answer that one request. They aren't used to train models. See Section 5.
Disconnecting Google
You can turn off Google Calendar sync at any time in Settings → Calendar. When you do, we revoke our access with Google, delete the stored tokens right away, and delete the Google events we imported. You can also remove FamHQ's access from your Google account at myaccount.google.com/permissions. If you do that, we'll delete the imported events on the next sync attempt. Events you created in FamHQ and sent to Google stay in your Google Calendar until you delete them there.
FamHQ's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.
4. How we use information
- To provide FamHQ: show your household's content to its members, sync across devices, send the reminders and notifications you turn on, and run the features you use.
- To manage your account and subscription, including your free trial, billing and receipts.
- To keep FamHQ secure: prevent fraud and abuse, and investigate problems.
- To fix bugs and improve reliability, using error reports and service logs.
- To contact you about your account, security, billing and important changes. We don't send marketing email unless you opt in.
- To meet legal obligations.
We don't use your household content for advertising, and we don't build advertising profiles about you or your family.
5. AI features
AI features, like the assistant, meal suggestions and trip drafts, are optional. A household owner can turn them off, and the rest of FamHQ works the same without them.
When you use an AI feature on FamHQ Hosted, we send the text of your request, plus the household content needed to answer it (for example, this week's events or your recipe list), to our AI provider, Anthropic. Anthropic processes it to return a response. Under its commercial terms, Anthropic doesn't use this content to train its models. It may keep it for a limited time for safety and abuse monitoring. We don't use your content to train AI models either.
AI suggestions are drafts. You review them before anything is saved to your household.
6. How information is shared
We share information only in these situations:
- With your household. Content you add is visible to the other members of your household, according to the app's settings.
- With service providers who run parts of FamHQ for us (listed in Section 7). They may use it only to provide their service to us.
- For legal reasons. We share information when it's needed to comply with a valid legal request, protect someone's safety, or defend FamHQ's rights. Where we're allowed to, we'll tell you first.
- In a business transfer. If FamHQ is acquired or merged, your information would transfer under this policy, and we'd tell you before it becomes subject to a different one.
- With your permission, in any other case.
We don't sell or rent personal information, and we don't "share" it for cross-context behavioral advertising.
7. Service providers
| Provider | What they do for us | What they receive |
|---|---|---|
| Render | Runs the FamHQ app servers | All service data in transit and processing |
| Neon | Database hosting | Account and household content, including synced calendar events |
| Cloudflare | Photo storage (R2) and website hosting | Photos you upload, website request logs, and waitlist email addresses |
| Clerk | Sign-in and account security | Name, email, sign-in details and Google sign-in profile |
| Stripe | Payments and subscriptions | Billing details and card information (we don't receive full card numbers) |
| Anthropic | AI features, only when you use them | Your AI request and the household content it needs |
| Sign-in, Calendar sync and place search, only when you use them | Standard API requests, and your place-search text | |
| Open-Meteo | Weather forecasts | The coordinates of the location you set |
| Sentry | Error monitoring | Scrubbed error reports and technical details |
8. Retention and deletion
- Household content is kept while your household has an account. You can delete individual items at any time.
- Deleting your household. Email us from the account owner's address and we'll delete your household's account and content within 30 days. Copies in encrypted backups are overwritten within a further 30 days.
- After your subscription ends, we keep your household content for 90 days so you can resubscribe or export it. After that, we delete it as described above.
- Google data is deleted when you disconnect Google (see Section 3) or delete your household.
- Billing records are kept as long as tax and accounting laws require.
- Server logs and error reports are kept for up to 90 days.
9. Your choices and rights
- Access and export: download any part of your household's data as JSON, or a full backup, from Settings.
- Correct: edit your profile and content directly in the app.
- Delete: delete items in the app, or ask us to delete your whole household.
- Disconnect: turn off Google Calendar sync or AI features at any time.
- Cancel: manage or cancel your subscription from Settings.
Depending on where you live (for example, California, the EU or the UK), you may have further rights: to know what we hold about you, to object to or restrict processing, and to complain to a data-protection authority. We honor these requests for everyone, wherever you live. Email [email protected] and we'll respond within 30 days. We won't treat you differently for using your rights.
Where the GDPR applies, we process your information to perform our contract with you (running FamHQ), for our legitimate interests in keeping the service secure and working, to meet legal obligations, and with your consent for optional connections like Google Calendar and AI features.
10. Children
FamHQ accounts are created and managed by adults. Parents and guardians can add profiles for their children, such as chore charts, events and baby-tracker logs, and they control that information. Children don't create their own FamHQ accounts, and we don't knowingly collect personal information directly from children under 13. A parent or guardian can review or delete a child's information at any time in the app, or by contacting us.
11. Security
All data sent to and from FamHQ is encrypted in transit with TLS. Our database and photo storage are encrypted at rest, and Google access tokens are also encrypted by our application before they're stored. Each household's data is kept separate from every other household's. Access to production systems is limited to the people who need it to run the service. No system is perfectly secure, so if we learn of a breach that affects your information, we'll notify you as the law requires.
12. Self-hosted FamHQ
If you run FamHQ on your own hardware, the person operating that installation controls the data, and we don't receive it. The self-hosted software doesn't send telemetry, analytics or error reports to us. If an operator connects outside services, like a cloud AI provider, a Google Places key, calendar feeds or email, the data those features need goes directly to those services under their own policies. The operator is responsible for security, backups and updates on their installation.
13. This website and cookies
This website doesn't use advertising or analytics cookies, and it doesn't track you across other sites. It's hosted on Cloudflare, which keeps standard request logs, and it loads fonts from Google Fonts, which receives your IP address when the fonts load.
The FamHQ app uses a small number of essential cookies and browser storage to keep you signed in, remember your chosen profile and theme, and let the app work offline. We don't use them for advertising.
14. International transfers
FamHQ is run from the United States, and our providers may process information in the United States and other countries. When we transfer personal information from the EU, UK or Switzerland, we rely on appropriate safeguards, such as the European Commission's Standard Contractual Clauses.
15. Changes to this policy
If we make a significant change, we'll tell you by email or in the app before it takes effect, and we'll update the date at the top. We'll never use data we already hold in a materially different way without asking you first.
16. Contact us
Questions, requests or concerns about privacy: [email protected].